All of our registered user pieces of information ( Name, Email, Phone Number & Address, etc.) are secure to us. We are committed to taking the best care of there information and we are promised to our customers that we are never going to share their information with anyone.
All of our free products are available for download anytime from WordPress.org and our site as well. For premium products, the user will get an account on our site if they complete the checkout process. Once checkout process complete, Purchased products can be download from My Account page. Users must log in to see my account page. Updated version of products, PDF invoice, license key are also available in my account page. If you want to add your Tax ID on your invoice, edit your profile information and add your Tax id and company name. Then download the PDF invoice again.
Payment Processing :
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Also we have 2CheckOut payment gateway. Both of the payment gateways are safe and secure.
If anyone has any problem with our products are requested to open a support ticket on our support forum. We will try to answer the questions as first as possible. Be specific and tell as many details as you can. Add screenshots and site URL to your site. All of the support tickets area private can only be seen by our support engineers. So you can share your site login access if you want.